Refund policy

30-Day Comfort Guarantee

Put Dave's Socks to the test during your workday. If they do not feel noticeably drier and more comfortable than your current dress socks, email us within 30 days of delivery and we will refund eligible pairs, subject to the limits below.

You can wear and wash the socks to try them. No return, original packaging or photo is needed for this guarantee. You do not need to prove the temperature, your step count or your commute time.

We refund the amount actually paid for eligible pairs after discounts, subject to the shared 10-pair limit below, plus any original shipping charge, to your original payment method. Shipping is refunded only once per order. Any amount already refunded is deducted so the total does not exceed what you paid.

Email admin@davessocks.com. Include your order number, the email used at checkout and explain what you did not like about the socks. This feedback is required for a comfort guarantee claim.

We review each email. Once we match your request to your order and confirm your claim meets the time, quantity and customer eligibility conditions, we process the refund within 5–7 business days. Your bank or payment provider may take additional time to show it.

Limits for voluntary refunds

Our change-of-mind refund offer and 30-Day Comfort Guarantee share a maximum of 10 pairs per customer in total. This is a combined lifetime limit across both offers, all orders and all colours, not 10 pairs per order or per offer. If an order contains more than 10 pairs, only up to 10 pairs can be refunded under these offers, less any pairs already refunded under either offer.

Once you request a refund under either offer, orders you place after that request are not eligible for refunds under either offer. Using a different email address or account does not reset these limits.

These limits apply only to our voluntary refund offers. They do not limit any rights or remedies under Australian Consumer Law, including for faulty, damaged or incorrectly supplied goods.

These limits apply to orders placed after this update was published on 21 October 2026. Earlier orders keep the terms offered when they were placed.

Change-of-mind returns

The unworn and packaging conditions below apply only to change-of-mind returns, not to the 30-Day Comfort Guarantee above.

You can return unworn, unwashed socks in their original packaging within 30 days of delivery for a refund or exchange. You pay the return postage for a change-of-mind return. For hygiene reasons, worn socks and socks removed from their packaging cannot be returned for change of mind.

Faulty, damaged or incorrect items

Email admin@davessocks.com with your order number and a description of the problem. If possible, include a clear photo to help us assess it. We will help arrange the appropriate remedy. Our change-of-mind time limit and packaging conditions do not limit your rights for faulty or incorrectly supplied goods.

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. The remedy available depends on the problem. For a major failure, you can choose a refund or replacement. Other rights, including remedies for non-major failures and compensation where required by law, remain available. We will cover reasonable return costs where required under these rights.

How to return an item

Contact admin@davessocks.com with your order number before posting a return. We will provide return instructions and the correct return address.

Refunds

For change-of-mind returns, once we receive and assess your return, approved refunds are processed within 5–7 business days to your original payment method. Your bank or payment provider may take additional time to show the refund.