Australian shipping and returns

Shipping costs

Standard Australian shipping is free on five or more pairs, in any mix of Onyx Black and Midnight Navy. Standard shipping costs A$10 for one to four pairs. Express shipping costs A$15.

Dispatch and delivery

We dispatch within one business day, Monday to Friday, excluding public holidays. After dispatch, standard delivery usually takes 2-8 business days. Express usually takes 1-4 business days. These are estimates. Tracking is emailed after dispatch.

Read the full shipping policy.

30-Day Comfort Guarantee

Put Dave's Socks to the test during your workday. If they do not feel noticeably drier and more comfortable than your current dress socks, email us within 30 days of delivery and we will refund eligible pairs, subject to the limits below.

You can wear and wash the socks to try them. No return, original packaging or photo is needed for this guarantee. You do not need to prove the temperature, your step count or your commute time.

We refund the amount actually paid for eligible pairs after discounts, subject to the shared 10-pair limit below, plus any original shipping charge, to your original payment method. Shipping is refunded only once per order. Any amount already refunded is deducted so the total does not exceed what you paid.

Email admin@davessocks.com. Include your order number, the email used at checkout and explain what you did not like about the socks. This feedback is required for a comfort guarantee claim.

We review each email. Once we match your request to your order and confirm your claim meets the time, quantity and customer eligibility conditions, we process the refund within 5–7 business days. Your bank or payment provider may take additional time to show it.

Limits for voluntary refunds

Our change-of-mind refund offer and 30-Day Comfort Guarantee share a maximum of 10 pairs per customer in total. This is a combined lifetime limit across both offers, all orders and all colours, not 10 pairs per order or per offer. If an order contains more than 10 pairs, only up to 10 pairs can be refunded under these offers, less any pairs already refunded under either offer.

Once you request a refund under either offer, orders you place after that request are not eligible for refunds under either offer. Using a different email address or account does not reset these limits.

These limits apply only to our voluntary refund offers. They do not limit any rights or remedies under Australian Consumer Law, including for faulty, damaged or incorrectly supplied goods.

These limits apply to orders placed after this update was published on 21 October 2026. Earlier orders keep the terms offered when they were placed.

Change-of-mind returns

These unworn and packaging conditions apply only to change-of-mind returns, not to the 30-Day Comfort Guarantee.

You can return eligible socks within 30 days of delivery. Socks must be unworn, unwashed and in their original packaging. Worn socks and socks removed from their packaging cannot be returned for change of mind. You pay return postage.

Email admin@davessocks.com with your order number before posting a return. We will provide instructions and the correct return address.

Faulty or incorrect orders

Email admin@davessocks.com with your order number and a description of the problem. Include a clear photo if possible. We will help arrange the appropriate remedy. The change-of-mind conditions do not limit your rights for faulty or incorrectly supplied goods.

Read the full refund policy, including Australian Consumer Law rights and refund processing times.